terms and conditions of sale

Company: Néoné
Activity: Online sale of baby products (excluding food products)
Version compliant with French and European law (Consumer Code & GDPR)

ARTICLE 1 – SELLER IDENTIFICATION

The company Néoné
Legal status: Micro-enterprise
Registered office: Paris
SIRET: 89540160200027

RCS: Melun
Intracommunity VAT number: FR17895401602

Email: maison.neone.contact@gmail.com

ARTICLE 2 – SCOPE OF APPLICATION

These General Terms and Conditions of Sale (GTC) apply, without restriction or reservation, to all sales concluded by the company Néoné with consumers and non-professional buyers via its website.

Any order implies unreserved acceptance of these GTC.

ARTICLE 3 – PRODUCTS

The products offered are items intended for babies (excluding food products), notably:

• accessories
• textiles
• toys
• equipment

The essential characteristics are described on each product sheet.

Compliance and safety:
The products comply with current European standards (CE marking where applicable).

Warning:
Products must be used under adult supervision.

ARTICLE 4 – PRICES

Prices are indicated in euros (€), all taxes included (TTC).

Delivery costs are specified before order validation.

The company reserves the right to modify its prices at any time, but the applicable price remains that validated at the time of the order.

ARTICLE 5 – ORDER

The customer places an order online.

The order is validated after:

• Acceptance of the GTC
• Full payment

A confirmation email is sent.

Néoné reserves the right to refuse an order in case of:

• Previous dispute
• Suspicion of fraud

ARTICLE 6 – PAYMENT

Payment is due immediately.

Accepted payment methods:

• Bank card (via secure provider)
• PayPal
• Other secure solutions

Banking data is never stored.

ARTICLE 7 – DELIVERY

Products are delivered to the address indicated by the customer.

Estimated delivery times:

• 5 to 15 working days (may vary depending on suppliers and destination)

IMPORTANT (dropshipping):
Some products may be shipped directly from partner suppliers located outside the European Union.

The customer is informed that:

• Additional delays may apply
• Customs duties or local taxes may be required

Néoné cannot be held responsible for delays attributable to the carrier.

ARTICLE 8 – TRANSFER OF RISKS

The transfer of risks occurs when the customer physically takes possession of the product.

ARTICLE 9 – RIGHT OF WITHDRAWAL

In accordance with articles L221-18 et seq. of the Consumer Code:

The customer has a period of 14 days to exercise their right of withdrawal without justification.

Return conditions:

• Unused product
• In its original condition
• In its original packaging

Return costs are the responsibility of the customer.

Refund:
Made within 14 days after receipt of the returned product.

ARTICLE 10 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in particular to:

• Products opened for hygiene reasons (e.g., baby textiles if used)
• Personalized products

ARTICLE 11 – RETURNS – DEFECTIVE PRODUCTS

In case of a defective or non-compliant product:
The customer must contact customer service with proof (photos).

A solution will be offered:

• Replacement
• Refund

Return costs may be covered.

ARTICLE 12 – LEGAL GUARANTEES

The customer benefits from:

Legal guarantee of conformity (articles L217-3 to L217-20)
Guarantee against hidden defects (articles 1641 to 1649 of the Civil Code)

ARTICLE 13 – LIABILITY

Néoné cannot be held responsible for:

• Improper use of products
• Non-compliant use
• Indirect damages

Products must always be used under adult supervision.

ARTICLE 14 – PERSONAL DATA (GDPR)

The data collected is necessary for order processing.

In accordance with the GDPR, the customer has:

• Right of access
• Right of rectification
• Right of erasure
• Right of opposition

Data is never resold.

ARTICLE 15 – INTELLECTUAL PROPERTY

All elements of the site are protected.
Any reproduction is prohibited without authorization.

ARTICLE 16 – MEDIATION

In accordance with article L612-1 of the Consumer Code:

The customer can use a consumer mediator free of charge.

European platform:
https://ec.europa.eu/consumers/odr/

ARTICLE 17 – FORCE MAJEURE

The company cannot be held responsible in case of an unforeseeable and irresistible event (strike, disaster, pandemic, etc.).

ARTICLE 18 – APPLICABLE LAW

These GTC are governed by French law.

In case of dispute, jurisdiction is attributed to French courts.

ARTICLE 19 – CONTACT

Néoné customer service:
Email: maison.neone.contact@gmail.com
Address: Paris

Date: 03/05/2026

Last updated: 03/05/2026