Buy with confidence.
Your payments on Néoné are protected by the highest security standards in French e-commerce.
Three levels of protection
At Néoné, your banking information is never stored on our
servers. It is transmitted directly, in encrypted form, to
our approved payment provider.
Specifically:
— SSL/TLS encryption across the entire site
— PCI DSS compliance (international banking standard)
— Mandatory 3D Secure authentication
— No human access to your card data
Four ways to pay.
Bank Card
Visa, Mastercard, American Express
Immediate and secure payment via 3D Secure.
PayPal
Pay with your PayPal account
without entering your card details on the site.
Apple Pay / Google Pay
One-touch payment from your iPhone
or Mac, without entering your details.
Pay securely in seconds from your
Android device.
Your data does not belong to us.
Néoné does not store any banking information. No
card data passes through our servers, nor can it be
accessed by our teams.
Your payments are handled by Stripe, a partner
approved by European banking authorities and
used by millions of brands worldwide.
In case of fraud or dispute, your bank has
the necessary tools to fully protect you — just
like for any other classic online payment.
Frequently Asked Questions
Are my bank details saved?
No. Your card data is never stored on our servers. It is
only transmitted in encrypted form to our payment
provider, who is solely authorized to process it.
Can I pay on delivery?
Currently, cash on delivery is not
available. This allows us to guarantee fast preparation times and controlled shipping costs.
I have a doubt about a payment, what should I do?
Contact us immediately at contact@neone.fr, stating your
order number. We will check and resolve any issues within 24 hours.
A letter, twice a month.
Gentle advice, careful selections, shared firsts.
Quietly, without pressure — just the Néoné house in your inbox.
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